We sell only through this online store (https://kuraone.com). We do not accept orders by phone or email.

Instead of the traditional 'order after registration' or 'order as guest member (without membership registration)', this online store allows customers to order using a 'one-time verification code', which does not require a password to log in.

Customers can log in with a one-time password. When the customer logs in for the first time, a customer account is automatically created. Please note that individual customer accounts cannot be disabled.

Customers whose customer profile appears on the administration screen already have an account. That customer can log in with the email address associated with their customer profile to view their orders and account information. When the customer enters their email address, they receive an email with a six-digit one-time code, which they can enter to log in.

If you log in with an email address that is not associated with an existing customer profile, a new customer profile is automatically created.

If the customer has a Shop account, a message will appear asking them to log in to the Shop. They can continue to log in using the one-time code sent to their email. Either way, the customer can log in or create an account; customers who have logged in to the Shop will reach checkout with their stored shopping information pre-filled in, so by default, a single tap in Shop Pay is all it takes to complete checkout Shop Pay.

Changes to your order cannot be made.

You can check your order history on your account page.

1. go to the online store and click the Login button.

2. enter your email address. When you receive an email with a login code, enter the code to access your account page.

3. on the Account page, click your initials in the top right-hand corner and then click Account Information.

4. to edit your name, click the pencil icon in the Profile section.

5. to edit delivery details, click the pencil icon next to the address in the Address section.

Receipts can be issued. You can obtain it by logging in to your account page and clicking on 'Receipt' for the relevant order in your order history.

Payment on this online site can be made by the following methods.

- Credit cards (VISA, Mastercard, American Express)

- Amazon pay

- Shop Pay

- Apple Pay

- Google Pay

- Bancontact

- iDEAL

Domestic delivery is handled by Yamato Transport (Kuroneko Yamato).

[JPY 26,000 - ] *tax inc.

Free of charge to shipping fee if the total value of order is JPY 26,000 or more.

[JPY 8,000 - JPY 25,999] *tax inc.

JPY 1,430 will be charged for shipping if the total value of order is from JPY 8,000 until JPY 25,999.

JPY 1,540 will be charged for shipping fee to Kyushu / Hokkaido area if the total value of order is from JPY 8,000 until JPY 25,999.

JPY 2,893 will be charged for shipping fee to Okinawa area if the total value of order is from JPY 8,000 until JPY 25,999.

[ - JPY 7,999] *tax inc.

JPY 1,265 will be charged for shipping fee if the total value of order is less than ¥7,999.

JPY 1,375 will be charged for shipping fee to Kyushu / Hokkaido area if the total value of order is less than JPY 7,999.

JPY 2,255 will be charged for shipping fee to Okinawa area if the total value of order is less than JPY 7,999.

Always check the delivery box for dents or damage upon goods. Inform the driver if the situation makes it difficult to accept the goods.

If you wish to specify the time and date of receipt, please indicate this in the remarks box on the payment page.

It is possible to change the delivery address before shipment. Please change it after logging in to your account page.

Changes cannot be made after shipping.

If you are not at home after your goods have arrived at the delivery address, you can leave them at the Yamato office, but after a certain period of time, the goods will be returned to us.

If you wish for the goods to be re-delivered by us, you will have to pay an additional delivery fee. Please note that.

Overseas shippings are made by Japan Post's EMS, Parcel and Normal services. Alternatively, we ask the purchaser to use a third-party international forwarding service for shipping (we deliver to a specified address in Japan and the purchaser's shipping agent delivers to the specified address).

In the case of large order quantities or purchases other than for personal use, we will contact you separately regarding the shipping method.

Some countries/regions prohibit the import of alcoholic beverages. Import conditions are subject to change. Please check the latest List of Countries and Regions Handled by Japan Post.

Third-party international forwarding services are provided by the following operators and others.

Tenso.com https://www.tenso.com/en

Tenso Japan https://www.tensojapan.com/en

Always check the shipping box for dents or damage upon receipt of the parcel. Also open the package and check the condition of the parcel. If you have difficulty in receiving the parcel, please contact us within 14 days.

We do not deal with the following, nor do we provide refunds or returns arising from the following problems. Please place your order with your consent.

- If the required documents are requested by customs, we are unable to respond to customs clearance. The purchaser is responsible for this.

- We are unable to pay any levies or receiving fees such as customs duties, sales taxes and taxes. The purchaser is responsible for this.

- It is the buyer's responsibility to take action if a consignment location other than the delivery address is communicated.

- We cannot handle problems with external international forwarding services or external forwarding services with which we are affiliated.

Please contact us, If you do not receive your package within 30 days of placing your order, or within 30 days of the shipment date in a spedified shipment date.

If you wish to return or exchange goods, please take a picture of the goods you received and send it to Contact Us so that we can understand and examine the current condition of the goods.

If you wish to return or exchange an item, please take a picture of the item so that we can understand its condition and send it to us for examination.

The return period is 14 days from receipt of the goods.

The customer is responsible for the return process, arranging delivery services and shipping.

Due to the nature of the product, returns at the customer's convenience and cancellations after order confirmation are not accepted except in specific cases.